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Concept Living Properties
Privacy Policy and Disclaimer

Concept Living Properties Group Privacy Policy and Disclaimer The Concept Living Properties Group is committed to protecting your personal privacy. We value and appreciate the trust and confidence you place in us and our products. We adhere to the Privacy Amendment (Private Sector) Act 2000 when gathering, using and storing information about you. As evidence of this commitment, we promise to adhere to the following principles in relation to the information you give to us about yourself.

The Concept Living Properties Group consists of Concept Living Properties Pty Ltd ACN 109 150 834 and all subsidiaries and related entities from time to time, including Beaches on Lammermoor Pty Ltd ACN 113996508, Development Management Solutions (Aust) Pty Ltd ACN 109144087, Karmasea Apartments Pty Ltd ACN 115527261 ATF, Adelaide Hills Yeppoon Pty Ltd ACN 119830198 ATF, Concept Living 003 Pty Ltd ACN 124715902 ATF, Concept Living Project 002 Pty Ltd ACN 123177828 ATF. In order to allow us to continue to provide you with high levels of service, we take great care to ensure that we use your personal information appropriately.

1. Collection
We will only collect information which is necessary in relation to the provision of our products and other services related to the Concept Living Properties Group’s business.

We receive and store customer information, supplier information, transaction information, information entered on our website or provided in applications, registration or administration processes. Our primary purpose in collecting information from you is to enable us to fulfil our business commitments to you.

We only collect customer information that is needed to administer our business, provide superior service and to communicate offers, products or services that we believe would be of interest to you. You may send us personal information in response to surveys, competitions or promotions of various kinds. You may also provide us with personal information in registering your interest for our products and services, eg a new unit, townhouse, house and land packages, special offers or finance packages. In all cases, in providing us with that information, you are consenting to its use by us, for example for the purposes of market research, improving our products and services, determining your requirements and providing you with advice about our products and services, improving upon our range of products and services or identifying you for the purpose of an ongoing business relationship. Your consent may be given explicitly or implicitly, and applies in respect of disclosure among entities within the Concept Living Properties Group.

If you are applying for employment with us, we will hold any personal information collected by you on the terms of this policy. If you are an unsuccessful applicant for employment with us, you consent to us retaining personal information (and any sensitive information) provided to us for a period of up to three months to allow us to use that information to assess you for a position other than the position for which you have applied. Information collected in the course of an application for employment may include information about previous employment and qualifications, written or oral references, and medical information where such information may be useful in determining the level of risk of injury to which a potential employee might be exposed to in the course of performing the tasks of the role for which you have applied.

If you send a query, place an order, subscribe to ane email list, send a complaint, or otherwise provide us with your email address, you consent to us collecting that email address, and holding that email address on the terms of this policy.

This information will be collected by lawful and fair means and will not be collected in an unreasonably intrusive way. We will not collect personally identifying information about you except when you have specifically and knowingly provided it to us.

Where possible, we will only collect personal information about you from you. If we collect personal information about you from somebody else, we will still try and make you aware of all matters discussed above.

2. Use and Disclosure
We may disclose your personal information within the various companies and entities in the Concept Living Properties Group. We will not use or disclose or permit the use or disclosure of any personal information unless one or more of the following apply:

  • you have provided your consent;
  • you would expect the information to be disclosed;
  • it is in accordance with this Privacy Policy;
  • we believe that use or disclosure is necessary where we suspect fraud or unlawful activity has been, is being or may be engaged in;
  • the use or disclosure is required or authorised by law;
  • we believe the use or disclosure is necessary for the operation, development or administration of us or products or services provided by us;
  • we believe that the use or disclosure is necessary to assist a law enforcement body or national security body in the performance of its functions, or the use or disclosure relates to the preparation for, conduct of or orders arising out of legal proceedings of a court or tribunal;
  • or we reasonably believe it is necessary to prevent any serious and imminent threat to any person’s life, health or safety or the public’s health or safety.

3. Data Quality
We will make reasonable efforts to ensure that information we have about you is accurate when it is collected and that this information is kept complete and up to date.

4. Data Security
We will make reasonable efforts to ensure that information we collect and keep about you is kept secure at all times. We limit access to customer information to those of our employees who need it to carry out their business functions. We educate our employees about our policies and practices in regard to:

  • safeguarding customer information;
  • preventing its unauthorised access, use or disclosure;
  • and ensuring its proper handling.

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us online and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own system.

We will use all reasonable endeavours to ensure that you only provide personal information in a secure environment, and when the information is no longer needed it will be destroyed or permanently de-identified. We will also take care to ensure that any personal information provided by you will be reasonably protected from misuse, loss, unauthorised access, modification or disclosure and will be maintained by us in an accurate, complete and up to date manner.

5. Openness
We promise to be honest and open with you about the actual use of information that is collected about you and the type of personal information about you that we keep. You may enquire about the use or type of information held by contacting our privacy policy manager on these details: The Privacy Officer, Concept Living Properties Group, PO Box 1597, Coorparoo DC Qld 4151 Our policy on our management of personal information is publicly available to anyone who asks for it.

6. Access and Collection
Upon presentation of appropriate identification, we will allow you to access the information we keep about you to determine what that information is and to correct that information if it is found to be incorrect.

If at any time you wish to change personal information that is incorrect or wish to have your personal information deleted, please contact the Privacy Officer whose details are set out above. Unless personal information is required for administrative or legal reasons, we will take all reasonable steps to meet such requests at the earliest possible opportunity. We reserve the right to charge a reasonable fee for providing access to your personal information.

7. Identifiers
We will not use government document identifiers (for example a number or combination of letters and numbers ascribed to an individual) for the purpose of identifying you.

We may use your name or ABN (as defined in the A New Tax System (Australian Business Number) Act 1999) to identify you.

8. Anonymity
Wherever it is lawful and practicable, we will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide full and complete information we request may result in a limited ability on our part, to offer or deliver complete products and services to you.

Our website may collect information from visitors that is not personally identifiable. This information may include details about your operating system, browser, domain name, and specific web pages you access on our site. We only collect this information in the aggregate and only use it to improve our website.

We may use cookies to personalise and simplify your access to and use of our website. A cookie is a piece of data stored on your hard drive, which allows us to recognise your computer. This information is used to authenticate or identify whether you are registered on our website, without requiring you to re-enter details each time you log on to our website. Cookies are not linked to any personally identifiable information whilst on our site, but can allow us to attract the interest of customers and enhance your online experience. Cookies can assist by allowing you to navigate freely on our website without the need to re-register, therefore saving you time.

If at any time you do not wish to accept cookies or wish to delete existing cookies, you may manually configure your browser to refuse cookies or may manually delete existing cookies from your hard drive. However, by deleting or refusing to accept cookies, you may frustrate or encumber your access to or use of areas of our website.

9. Transborder Data Flows
We will ensure that personal information you give to us that is transferred outside Australia will remain subject to the protection given by our Privacy Policy. By submitting personal information to us you expressly consent to its possible transborder transmission.

10. Sensitive Information
We will not intentionally collect information that is likely to be considered too personal for public disclosure, for example, information relating to your sexual orientation, religious or philosophical beliefs, political opinions or the state of your health (except for personal information about applicants for employment with us, as described in paragraph 1 of this policy).

We will only collect this type of sensitive information if:
(a) you consent; or
(b) the collection is required or specifically authorised by law; or
the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the subject of the information is physically or legally incapable of giving consent; or
the collection is necessary for the establishment, exercise or defence of a legal claim.

11. Complaints Resolution
We are committed to providing you with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in us and our services. If at any time you wish to lodge a complaint in respect of the handling, use or disclosure by us of your personal information, you may notify us of your complaint by contacting the Privacy Officer whose details are set out above under clause 5 of this policy.

The Concept Living Properties Group has prepared carefully all the details on this website and other promotional information and believe them to be correct. However, we give no warranty, either express or implied, about that information. Intending purchasers must rely upon their own inspections and inquiries. Any plans, drawings, photographs or artists’ impressions are for presentation purposes and are indicative only. You should not rely upon them as an accurate representation of any finished product. We may also change any or all of such information without notice.